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How do you protect your money

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and keep yourself informed to stay safe online?

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Why do we feel different about sharing pictures of our pets

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and our holidays on social media which could give fraudsters

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information about our passwords and home security arrangements...

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...yet worry about transferring money or paying bills online

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and don’t trust the safety of digital banking

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that is protected by layers of security?

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Everything we do online involves personal information,

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so the key to staying safe is to arm ourselves with knowledge.

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The more we become familiar with new technology,

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the more our digital capability will grow and the less fear

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we will have about adopting digital channels

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and using the convenience of digital banking.

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There’s a lot of information available about staying safe on the internet.

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We recommend visiting ‘Take 5 - stop fraud’

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for the latest information on how to stay digitally safe.

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The basic rules are easy to remember:

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STOP: Take a moment to stop and think

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before parting with your money

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or your personal data.

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A moment to pause and reflect could keep you safe.

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CHALLENGE: Could it be fake? It’s ok to reject,

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refuse or ignore any requests.

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Only criminals will try to rush or panic you.

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PROTECT: Contact Nationwide immediately

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if you think you’ve become a victim of a scam.

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At Nationwide there’s always someone here to help.

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If you’re concerned that you might have fallen victim

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to a scam of any kind,

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you should call us straight away using this number.

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For more information you can also go to our website

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at www.nationwide.co.uk

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and search for ‘fraud and scam help’.

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Our ‘How to spot a scam’ leaflet

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has all the latest scams

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and tips to help keep you safe,

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and is available online

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or in our branches.

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The best way to protect yourself and your money

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is to keep informed.

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Being aware of your financial circumstances

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helps to keep your money safe.

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And by using our digital banking services

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it’s so easy to do.

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Did you know, by going digital you can:

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Keep track of your balance and expenditure 24/7,

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which makes it easier to spot any suspicious transactions

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and you can check your account as many times as you like.

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If your debit card gets lost or stolen,

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you can report it straight away.

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No need to wait in a queue on the phone

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or make a special trip into a branch.

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You can even freeze and unfreeze your card

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if you just happen to misplace it and find it a bit later.

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You can receive fraud alert messages on your mobile app

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about any suspicious transactions on your account,

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and confirm back to Nationwide that you want to make the payment,

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if it’s legitimate,

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and remove the safety block on your account.

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Using our digital technology

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actually helps to keep your account safe.

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You’re already watching this video through our

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Discover Digital website.

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Other pages on the site explain how to do many

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banking transactions through our digital channels,

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and let you practice on interactive demonstrations

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to boost your skills and confidence

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before you have to go online for real.

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So, if you feel that you ‘don’t know how’

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and you want to boost your digital independence,

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you can either ask for a demo in your local branch

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or go direct to the Discover Digital homepage.

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After watching this video you’re just one click away.

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To stay safe online,

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arm yourself with knowledge.

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You can easily keep in-touch with your finances and accounts

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through our digital banking services.

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If you’re ever unsure, protect yourself by getting in touch.

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With Nationwide you’re in safe hands.

[End]