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The world of online banking can seem like a daunting space,

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especially when you’re so used to doing things another way.

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We hear horror stories about fraud and scams,

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which can make us feel vulnerable and apprehensive.

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I need to know my money is safe and that I won’t lose out by going online.

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The more you know about online banking,

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the more you realise just how secure and helpful it can be.

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Because we know that reassurance is really important to our members,

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we make two promises about using digital banking.

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We promise to refund any money taken from your account,

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without your authorisation through our Banking app,

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Internet Bank or Open Banking service.

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This means that you won’t lose a penny

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if we find that money has been fraudulently taken from your account.

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We’ll also monitor and protect your account 24/7

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with the latest technology.

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We also promise to be here for you whenever you need reassurance

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or support through our Scam Checker Service.

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If you’re making a payment from your nationwide current account

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to someone else in the UK

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and you’re not sure the transaction is genuine,

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you can talk to us about it first.

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For some people, being hacked or identity theft

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can feel like the biggest threats.

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But it’s important to learn

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that there are layers and layers of protection

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between any hacker and your money.

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There are the things we’re familiar with like using facial recognition...

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your thumb print...

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passwords...

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and one-time codes,

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but so much more goes on behind the scenes to keep you safe.

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There are lots of barriers that any potential hacker has to overcome

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before they could possibly get their hands on your financial data.

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When you use the mobile app or internet bank,

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all data and communications are secure

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All transactions are monitored 24/7 by Nationwide’s fraud system...

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...and there are many layers of protection

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preventing any potential hacker accessing your account.

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The app will even log you out automatically, in case you forget.

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So there’s every reason to feel safe and secure

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and make digital banking work for you.

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We’re here to reassure you every step of the way,

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with our banking promises,

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and all we do behind the scenes to keep your money safe.

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Tune in next time for more information

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about building Digital Resilience.

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We’ll talk through how fraudsters operate,

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and what to look out for when it comes to hackers and scammers.

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