Cookie notice
Nationwide uses technology which collects and retrieves information from your computer, smartphone or tablet’s browser when you visit and use our website. They can be cookies, or similar technologies such as pixels, tags or web beacons. As this technology is widely known as cookies, we’ll refer to them all as that in this policy.
Some of these cookies are necessary to make our website work properly, but for others we need your consent before we can collect information.
Setting your cookie preferences
You can manage your cookie settings at any time.
| Cookie Preference | ||
|---|---|---|
| Cookie categories | Description | Toggle on/off |
| Essential Cookies | These are the cookies which make our websites work and keep you safe | Always Active |
| User Experience | This cookie is used for security purposes and prevents cross-site forgery attacks | Can be turned On & Off |
Manage Cookie Settings
Additional ways to control cookies
In addition, however, most web browsers allow some control of most cookies through the browser settings.
Find out how to manage cookies on popular browsers:
- Google Chrome (opens in a new window)
- Microsoft Edge (opens in a new window)
- Mozilla Firefox (opens in a new window)
- Microsoft Internet Explorer (opens in a new window)
- Opera (opens in a new window)
- Apple Safari (opens in a new window)
You can also choose to:
Opt out of being tracked by Google Analytics across all websites by visiting http://tools.google.com/dlpage/gaoptout (opens in a new window).
This page is to let you know about how, why and when we use cookies on our website.
In this policy, when we say ‘Nationwide’, ‘we’, ‘us’ or ‘our’, we mean the Nationwide business that is placing the cookie and using its data.
What are cookies?
Cookies are small pieces of information contained within the pages on our websites, apps, and emails, and are placed on your computer, smartphone or tablet.
There are different types of cookies:
- Session cookie – these are set to collect and send information to us for the length of time your browser is open on our website or app
- Persistent cookie – these stay on your device for longer to help us identify your device in the future and allow a user’s actions to be remembered. They each have their own timeframe for staying on your device
- First party cookie – these are placed on your device directly by Nationwide (a first party cookie)
- Third party cookie – these are placed by a third party, such as an ad network, social media platform or search engine. It may result in additional cookies being set by that third party for their purposes
Cookies and the data they collect
Depending on whether we have the permission to do so and the digital service you are using, we will use cookies to collect and retrieve the following:
- Unique values so that our digital services know that they are talking to your device
- The time and date that a device has used our websites or apps, the content that you viewed and how you reached us (e.g. via a search engine)
- The type of device you are using (e.g. a tablet or a computer)
- The brand of device or browser (e.g. Apple, Android, Safari, Edge)
- General geographical location that people access from (e.g. city/town)
Where cookies collect information, which may be used to identify you, it will be used in accordance with our privacy policy.
How do we use cookies?
Nationwide has 2 main categories of cookies:
- Essential cookies
- User experience cookies
You’ll find out more about these in the following sections.
Essential cookies
These are the cookies which make our websites work and keep you safe by:
- Keeping your browsing sessions private
- Making your time on our digital services run smoothly and securely
- Letting us know whether cookies will work on your device
- Ensuring we apply your preferences consistently
Whilst our Privacy preferences centre won’t allow you to stop these cookies, your browser may. If your browser settings prevent these cookies we can't guarantee or predict how our websites will perform during your visit.
| Essential cookies | |||
|---|---|---|---|
| Cookie name | Cookie purpose description | First/Third party | Retention period/Expiry |
| lang | Track the user's language selection | First Party | Session |
| XSRF-TOKEN | This cookie is used for security purposes and prevents cross-site forgery attacks | First Party | 30 days |
| laravel_session | Used to maintain a user's session on the site | First Party | 6 hours |
| allow_cookies | Tracks whether the user provided consent or not to the user of ‘optional’ cookies | First Party | 1 year |
| doc_version | Used to ensure that the user has seen the latest version of the cookie notice information. If not, the user is required to provide their consent again. This satisfies the regulations around users needing to provide re-consent when the use of cookies or information in the cookie policy changes | First Party | 1 year |
| cookie_setting_prompt | Tracks whether the user has seen the cookie notice on the site and ensures they don't see it again (until it is required) | First Party | 1 year |
User experience cookies
These cookies help us to gain insight and improve how we do things by:
- Understanding how our users engage with Nationwide’s digital services (e.g. how you move through our website pages) and what technology they use (e.g. do more people use their phone than a computer)
- Measuring and understanding the performance of our digital services and their content to continuously make improvements
- Testing different versions of our digital services with different user groups to understand which is more favourable
- Analysing individual and aggregated browsing actions and patterns (e.g. links that are clicked on and) to better understand our users
- Informing our digital strategy
We use Adobe & Google to support us with these activities. Whilst these trusted third parties place and store the cookie on your device, they work like first party cookies and the information collected on behalf of Nationwide is only used by us. While both Adobe and Google have no reason to use the data, it is accessible to them on their platforms. Some of the cookies are persistent cookies and the information collected from these cookies is retained and used for up to 2 years. this time, it is securely deleted.
| User Experience cookies | |||
|---|---|---|---|
| Cookie name | Cookie purpose description | First/Third party | Retention period/Expiry |
| _ga | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors | Third Party | Session |
| _gid | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously | Third Party | 2 hours |
| _gat | This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites | Third Party | 2 hours |
| AMCV_XXXXX | Used by Adobe Analytics to identify a unique visitor ID | Third Party | 2 years |
| s_cc | This is used by Adobe Analytics to determine if cookies are enabled | Third Party | Session |
| s_nr30 | Adobe analytics site tracking. The main purpose of this cookie is performance enhancement based on user selection. It is placed on your machine when you go to the site to download the flashplayer for AV | Third Party | 2 days |
| AMCVS_XXXXXX | Used by Adobe Analytics and serves as a flag to indicate that a session has been initialized | Third Party | Session |
Nationwide Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 106078.
You can confirm our registration on the FCA's website (opens in a new window)
Nationwide is not responsible for the content of external websites.